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Help and support

Welcome to our help and support page.
To direct you to the assistance you need, please choose one of the options below.

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Service stations

For all general enquiries related to Shell forecourts, shop and facilities.

Service stations help
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Shell GO+ Rewards

For all enquiries related to the Shell GO+ Rewards loyalty programme.

Shell GO+ Rewards help
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Shell Recharge

For all enquiries related to Shell Recharge, our EV charging service.

Shell Recharge

Customer Support Department (for all enquiries)

We would like to inform you that our working hours are changing to 09:00 hrs till 18:00 hrs effective 1st March 2025 and we support Monday to Saturday excluding Sundays and National Holidays.

However, please note that there are no changes in our contact details, your queries will be answered as received to the below contact details.

For general and New Business related enquiries:

Email: generalpublicenquiries-in@shell.com
Tel: 044-3099 1103, 044-4344 2650

Sign up for Shell Retailer Program
Shell Lubricants Business
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Contact details for Shell offices in India

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Help and support

Welcome to our help and support page.
To direct you to the assistance you need, please choose one of the options below.

Shell Pecten logo

Service stations

For all general enquiries related to Shell forecourts, shop and facilities.

Service stations help
Shell GO+ Rewards logo

Shell GO+ Rewards

For all enquiries related to the Shell GO+ Rewards loyalty programme.

Shell GO+ Rewards help
Shell Recharge logo

Shell Recharge

For all enquiries related to Shell Recharge, our EV charging service.

Shell Recharge

Customer Support Department (for all enquiries)

We would like to inform you that our working hours are changing to 09:00 hrs till 18:00 hrs effective 1st March 2025 and we support Monday to Saturday excluding Sundays and National Holidays.

However, please note that there are no changes in our contact details, your queries will be answered as received to the below contact details.

For general and New Business related enquiries:

Email: generalpublicenquiries-in@shell.com
Tel: 044-3099 1103, 044-4344 2650

Sign up for Shell Retailer Program
Shell Lubricants Business
Sign up for Shell Dealership Program

Contact details for Shell offices in India

Registered Office
Corporate Office
Lubricants
Retail
Projects & Technology

Shell Companies in India

Commerzone, Block-2, No.2,
200 Feet Radial Road,
Pallikaranai,
Chennai – 600100
India
Tel : +91 44 46945101
Fax : +91 44 46945218

Financial Services
Liquefied Natural Gas (LNG)
IT Hub
Integrated Gas Ventures

Shell India Markets Private Limited

Commerzone, Block-2, No.2,
200 Feet Radial Road,
Pallikaranai,
Chennai – 600100
India
Tel : +91 44 46945101
Fax : +91 44 46945218

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Voice Of The Customer

We want to make your experience at Shell a great one. To help us, we’re keen to hear from you. We want to understand how we’re doing and how we can improve our service to you.

Click here to provide your feedback